Applicant ticket

[ceelogre]

Description

As an applicant I want to be able to open a ticket/inquiry about my application. This includes submitting a form with a title and a body explaining my inquiry. The tickets are sent to the admin (they can not be assigned to nor seen by another applicant).

A ticket should have a status:

• Open (when it's just been created)
• Admin-reply (when the admin has replied to it)
• applicant-reply (when the applicant has replied to the admin and is awaiting another response)
• Resolved (when the both parties have agreed that the issue has been resolved. Either the author of the ticket or the admin can mark it as resolve)

If the applicant is not happy with the resolved, they can reply again which changes the ticket status back to applicant-reply

Note: Only the ticket author and admin can view tickets.